سياسة الاستبدال والاسترجاع

Dear Customer:***Important Note: Books, textbooks, calculators, calling cards, gaming cards, and electronic files are non-returnable and non-exchangeable*** Likewise, some products related to seasonal celebrations and events such as the 2034 World Cup are not returnable. Customized and specially prepared products based on the customer's request, such as thermal packaging, are non-returnable. If the customer requests cancellation after the shipping policy has been issued, the shipping cost will be deducted from the order value, and only the product value will be refunded. If the customer does not receive the order, it will be returned to us, and the customer bears the cost of the policy; only the product value will be refunded. Redbox shipments remain available for pickup from the smart locker for 48 hours from the time of deposit, after which they will be withdrawn and returned to us. When they arrive back to us, the shipping cost will be deducted, and only the product value will be transferred to the same payment method. For international shipping, taxes or international fees may be imposed in the customer's country, and the customer is responsible for paying them and completing the receipt of the order. The product will be returned based on the invoice sent to the customer's email when the order was placed. Please inform us via WhatsApp within 3 days of receiving the order, mentioning the reason, and send a photo of the invoice with the reason for the return as follows: 1- The customer bears the cost of the shipping policy to return the product to us based on their wish and according to the available shipping company. 2- The bookstore bears the cost of the shipping policy to return the product to us if the mistake is on our part. All products are to be returned in their original condition upon receipt, without any damage or scratches on them or their boxes. The products are placed inside a carton, sealed, and the policy printed and handed over to the shipping company. No product can be returned after opening or use, such as colors, pens, packaged products, or calculators. Al Bayan Al Mutamayiz Commercial Bookstore does not return any book purchased through the website or branch, nor does it refund purchase amounts. Payment upon delivery has been stopped. *Regarding calling cards and gaming cards: We strive to provide recharge cards, calling cards, and gaming cards with accurate, guaranteed, and effective numbers 100%. Therefore, we ask our customers to ensure the correct entry of numbers during use. We are not responsible for misuse. Recharge cards and gaming cards cannot be exchanged or returned after purchase. Customers do not have the right to request a refund or exchange after completing the purchase.***Important Note: Books, textbooks, calculators, calling cards, gaming cards, and electronic files are non-returnable and non-exchangeable*** We appreciate your understanding and cooperation, and we always strive to provide the best services to you quickly and accurately. For contact: Phone 0127491255 or WhatsApp 0127491255. By using our website, creating an account, or making a purchase, you agree to our return and exchange policy and all its terms.